As stated in our previous announcement, the migration and EOL for the ticket system is approaching. 

Dates for the migration of the ticket system

• 04/03/2025 | Migration ticket system greater than PID 40000

• 11/03/2025 | Migration ticket system greater than PID 20000

• 18/03/2025 | Migration ticket system all remaining PID

Dates for the shutdown of the ticket system

• 11/03/2025 | EOL ticket system greater than PID 40000

• 18/03/2025 | EOL ticket system greater than PID 20000

• 25/03/2025 | EOL ticket system all remaining PID

Automatic export of Ticket system data

As part of the migration from the ticket system to Messenger, all tickets from the last 2 years are automatically migrated on the day specified above. Tickets that have been updated in the last 30 days are migrated directly to Messenger. Tickets that are between 31 days and 2 years old are migrated directly to the Messenger archive. They can still be searched for, accessed and restored there.

Export option for Ticket system data older than 2 years

Please note: As already announced, tickets older than 2 years will not be migrated. This means that they will no longer be available when the ticket system is shut down. We will be happy to provide you with an export for tickets that are older than two years. Please contact us via this link by 25.03.2025.

Please find more information on the migration and the EOL here. Do you have questions about the migration or the Messenger? We look forward to your feedback!