We're thrilled to announce the launch of our brand-new Service Desk, your centralized platform designed to empower every user with quicker, more efficient support. This is a significant step in our commitment to providing effortless assistance, leveraging the expertise of our Support Engineers to seamlessly resolve your inquiries and drive your success on our platform.

In our new showcase video, our Area Customer Support Manager Indrani walks you through the platform: 

Showcase: Service Desk: Empowering users through redefined support and community

What's New and Why It Matters

Our goal with the Service Desk is to be your single go-to place for all support inquiries and community interactions. We've built it on a user-friendly platform, ensuring a structured way to record your questions, bugs, technical problems, or individual queries, so we get all the details needed to help you fast.

Here’s what makes our new Service Desk truly powerful:

• Accelerated Resolution: Experience faster solutions to your inquiries from our trained experts. The new system ensures ongoing updates and allows you to easily follow up on any questions.

• Increased Transparency: Gain real-time tracking of your ticket statuses. All your requests are linked to your account, letting you seamlessly keep track of tickets you've submitted, those submitted by colleagues, or ones you've been copied into. You'll also receive updates directly via email.

• Enhanced Self-Service with Comprehensive FAQs: We’ve established a robust knowledge base, consolidating our expertise into easy-to-search FAQs. This allows you to quickly find information and autonomously solve your questions, empowering you to get answers on demand.

• Seamless Expert Support: When you need direct assistance, you can effortlessly submit requests by filling out a short, structured form. This ensures we have all the relevant details to trigger a swift resolution by our experts.

We're also introducing a new community area, which replaces our old forum. This space is designed for you to exchange best practices, ask questions, and interact with other PlentyONE users. You'll find a structured overview to easily view your posts, follow discussions, and jump back into conversations, fostering a collaborative environment.

Getting started on the Service Desk

The Service Desk is available at help.plentyone.com! Here, please click on "Continue with PlentyONE" to view the log in options. There are two possibilities available:

1. Login with email address:
   Use the email address connected to your PlentyONE account to log in.

2. Login with Plenty-ID and username:
   Click on ‘Log in with PlentyID and username’. Then enter the ID of your PlentyONE system and your valid login credentials.

We have prepared an FAQ section providing you with all information around the Service Desk. This is a good place to start exploring the platform:

Service Desk: FAQ Section Service Desk

For users that are not assigned an Admin role there will be specific permission settings allowing them to access the Service Desk.

Please note, that the Service Desk is currently only available in German. We are working to provide a translated page shortly.

What's Next

To ensure a smooth transition and a unified support experience, our existing forum will be set to "read-only" in June 2025. From that point forward, the Service Desk will become the sole official channel for all support inquiries and community exchange. 

We're confident that the new PlentyONE Service Desk will significantly enhance your support experience, making it easier than ever to get the help you need, when you need it. For any questions or assistance with the new Service Desk, please get in touch with our support through the forum.