New Support Platform Service Desk in Closed Beta - Register now!
We are excited to share some exciting news and invite you to the closed beta of our new ticketing system, Service Desk! This is a unique opportunity to test the latest version before the official launch and give us valuable feedback.
Enhanced support on Service Desk
The Service Desk is designed to make support processes more efficient and provide a better user experience:
Faster ticket resolution: over 250 tickets have already been successfully resolved - with an average initial response from the PlentyONE team of less than 45 minutes and a final resolution in less than 20 hours!
Full transparency: Track the status of your requests in real time
Optimised communication: Centralised exchange with fast updates and requests
Improved self-service: Searchable FAQs in a central location.
Your role as a beta tester
As a closed beta participant, you are an important part of our development process. You will have the opportunity to familiarise yourself with the new platform, try out new features and play an active role in its development. We at Service Desk are already benefiting from the valuable feedback from our key account customers!
Key dates
Start of registration: 21.03.2025 Registration closes: 28.03.2025 Start of closed beta: 31.03.2025
Once registered, you will receive a separate message on 31 March 2025 with further information on how to participate.
Support & Contact
If you have any questions or problems, our support team is always available via the forum or directly via the Service Desk.
We look forward to welcoming you to the Service Desk Beta Community! Your feedback will help us make the system even more powerful and easy to use.