OTTO Market is updating its returns process, introducing a new requirement for sellers when rejecting returned items. Moving forward, sellers must provide a specific reason for rejecting any returned order item. This new process ensures that all return rejections are handled with greater transparency and in compliance with OTTO Market's updated standards.

The goal of this change is to improve clarity and consistency in the handling of return orders. Sellers will need to map the return reason for each item they wish to reject to the appropriate values provided by OTTO Market. This ensures all returns are processed in line with OTTO Market’s guidelines and reduces the chances of mistakes or incomplete submissions.

Benefits

• Enhanced transparency: 
  Sellers can clearly communicate the reasons for rejecting returned items, creating a more transparent process.

• Fewer errors: 
  By requiring specific reasons for rejection, the update helps ensure compliance with OTTO Market’s standards, reducing potential errors or rejections.

• Ease of setup: 
  Sellers can easily map return reasons in the assistant settings for OTTO Market, allowing for a smooth transition to the new process.

Sellers will now need to configure the mapping of return reasons in their OTTO Market settings to comply with the new process. This setup ensures that all rejected items are accompanied by a valid return reason, providing a more streamlined and consistent return management experience.

We invite sellers to share feedback on how the new return process is impacting their workflow. Your insights will help us refine the feature and make further improvements to the return handling experience.

Action Required

Sellers must complete the return reason mapping setup in the assistant settings by 31.09.2024. Failure to do so may result in issues with handling return rejections after the deadline.