Messenger stands as the primary communication tool for plentySellers. The integration with the first marketplace, eBay, has expanded its functionality significantly. Now it is time to turn our attention to two of our largest marketplaces: We will adapt the structure of the Messenger so that it can be used easily and seamlessly with Otto and Kaufland.

With these structural upgrades, Messenger will not only enhance its current capabilities but also expand its reach, providing a unified solution for sellers to efficiently manage their communications across various marketplaces.

These enhancements are focused on optimising the underlying architecture of Messenger to support seamless integration with two of our biggest marketplaces. By refining the data handling processes, improving message synchronisation, and ensuring robust compatibility, we aim to deliver a cohesive and efficient communication experience across multiple marketplaces.

For our users, this means greater flexibility and convenience. You will be able to manage your communications with customers on Otto and Kaufland directly through Messenger, streamlining your workflow and centralising interactions in one intuitive interface. You can now handle customer questions about Kaufland and Otto directly within Messenger. With our convenient email templates and text blocks, responding has never been quicker. Plus, all the essential customer and order information you need is just one click away. In addition customers, who are combining contact forms with Messenger, will be able to handle it as well.

Your insights and suggestions helping us refine and improve the experience. Do you have an idea on how we can make it better? Don’t hesitate to share your feedback. Your voice helps us make this tool work even better for you. We are excited to hear your thoughts on Messenger!