Our software backend features a brand-new, intuitive chatbot designed for instant support. This intelligent assistant connects directly to our knowledge base to provide quick and accurate answers to frequently asked questions, offering a convenient, 24/7 first point of contact for fast and focused support. More details can be found in the corresponding announcement.

Importance of Feedback

Our chatbot is built with a strong commitment to delivering the best experience for our users, and every update or feature we develop is shaped by customer insights. The team is dedicated to a customer-centric approach, where feedback isn’t just encouraged—it’s essential to our progress. By sharing your thoughts, you help us continuously fine-tune the chatbot to meet real needs, making it a more helpful tool for everyone. Your experiences, questions, and suggestions are what drive our focus, ensuring that the chatbot grows in ways that truly support you.

Different Types of Feedback

Your feedback is essential for the further development of the chatbot tool. However, providing feedback has so far, required multiple steps by needing to open the dedicated forum category and creating a meaningful feedback message. This is a good way for complex feedback that might open discussions, since you can interact with plentysystems supporters as well as other customers and discuss your needs. For feedback where you do not want to open a discussion, but simply say if you liked the chatbot answer or not, a faster option for giving feedback would be beneficial.

The fast way of giving Feedback

To enhance our chatbot even further, we’re excited to announce an upcoming feature: a feedback option on chatbot answers! Soon, each response from the chatbot will include thumbs up and thumbs down icons, allowing you to give direct feedback on how helpful the response is. Feedback can be submitted on each chatbot answer. Feedback can also be overwritten by giving feedback to the same response again. This feedback will help us refine our chatbot, improving its accuracy and relevance to ensure a better experience for users.

The forum category will be kept open even after the beta phase has been completed, as a platform for feature requests, questions and a place to give detailed feedback.

Stay tuned for more updates on the release date, and thank you for helping us make our chatbot even better!

Stay tuned

We highly value your opinion. If you want to provide feedback to the planned feedback function, please use the feedback option on the left of this roadmap item page. If you want to tell us about your experience with the chatbot itself please use the forum category. Thank you for your continuous collaboration!