This new feature enhances the OBI integration by automatically importing returns and cancellations initiated by customers on OBI. These details will be imported into PlentyONE at regular intervals and displayed in an organized manner.

Here's how you benefit from this

• Time-Saving: You no longer need to check the OBI backend frequently for cancellations or returns.

• Efficient Processing: Returns and cancellations can be handled directly in PlentyONE, streamlining workflows.

• Centralized Processes: All relevant data is available in one place, simplifying order and return management.

• Improved Customer Communication: Faster response times to customer requests thanks to timely data availability.

• Compliance: Ensures return and cancellation processes comply with OBI contract requirements.